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Quality & Quantity 2019 / 5

Customer satisfaction and service domains: a further development of PROSERV

Ciavolino, Enrico, Lagetto, Gloria, Montinari, Andrea, Al-Nasser, Amjad D., Al-Omari, Amer I., Zaterini, Matteo J., Salvatore, Sergio
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Language:
english
Journal:
Quality & Quantity
DOI:
10.1007/s11135-019-00888-4
Date:
May, 2019
File:
PDF, 802 KB
english, 2019
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