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Understanding customers’ intention to use social network sites as complaint channel: an analysis of young customers’ perspectives
Agus Setiawan, Retno, Budiyanto Setyohadi, Djoko, Pranowo,, Hadiyanto,, Sudarno,, Maryono,Volume:
31
Year:
2018
Journal:
E3S Web of Conferences
DOI:
10.1051/e3sconf/20183111014
File:
PDF, 405 KB
2018