Using SERVQUAL to determine Generation Y’s satisfaction...

Journal of Tourism Futures 2019 / 05 Vol. 5; Iss. 1

Using SERVQUAL to determine Generation Y’s satisfaction towards hoteling industry in Malaysia

Shafiq, Ali, Mostafiz, Md Imtiaz, Taniguchi, Mutsumi
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Volume:
5
Language:
english
Journal:
Journal of Tourism Futures
DOI:
10.1108/JTF-01-2018-0004
Date:
May, 2019
File:
PDF, 223 KB
english, 2019
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