Consumer satisfaction and item response theory: creating a...

Gestão & Produção 2012 Vol. 19; Iss. 2

Consumer satisfaction and item response theory: creating a measurement scale

Bortolotti, Silvana Ligia Vincenzi, Moreira Junior, Fernando de Jesus, Bornia, Antonio Cezar, Sousa Júnior, Afonso Farias de, Andrade, Dalton Francisco de
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Volume:
19
Year:
2012
Journal:
Gestão & Produção
DOI:
10.1590/S0104-530X2012000200005
File:
PDF, 711 KB
2012
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