The impact of service recovery evaluation on word-of-mouth...

Tourism Management Perspectives 2019 / 07 Vol. 31

The impact of service recovery evaluation on word-of-mouth intention: A moderated mediation model of overall satisfaction, household income and gender

Akinci, Serkan, Aksoy, Safak
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
31
Language:
english
Journal:
Tourism Management Perspectives
DOI:
10.1016/j.tmp.2019.05.002
Date:
July, 2019
File:
PDF, 452 KB
english, 2019
Conversion to is in progress
Conversion to is failed