Quality Management in the Design of TLC Call Centres

Quality Management in the Design of TLC Call Centres

Colladon, Andrea Fronzetti, Naldi, Maurizio, Schiraldi, Massimiliano M.
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Volume:
5
Journal:
International Journal of Engineering Business Management
DOI:
10.5772/56921
Date:
January, 2013
File:
PDF, 475 KB
2013
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