![](/img/cover-not-exists.png)
Quality Management in the Design of TLC Call Centres
Colladon, Andrea Fronzetti, Naldi, Maurizio, Schiraldi, Massimiliano M.Volume:
5
Journal:
International Journal of Engineering Business Management
DOI:
10.5772/56921
Date:
January, 2013
File:
PDF, 475 KB
2013