Technological disruptions in services: lessons from tourism and hospitality
Buhalis, Dimitrios, Harwood, Tracy, Bogicevic, Vanja, Viglia, Giampaolo, Beldona, Srikanth, Hofacker, CharlesLanguage:
english
Journal:
Journal of Service Management
DOI:
10.1108/JOSM-12-2018-0398
Date:
May, 2019
File:
PDF, 381 KB
english, 2019