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International Journal of Information Management 2019 / 6

A network-based concept extraction for managing customer requests in a social media care context

Misuraca, Michelangelo, Scepi, Germana, Spano, Maria
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Language:
english
Journal:
International Journal of Information Management
DOI:
10.1016/j.ijinfomgt.2019.05.012
Date:
June, 2019
File:
PDF, 957 KB
english, 2019
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