Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions
Wolter, Jeremy S., Bock, Dora, Mackey, Jeremy, Xu, Pei, Smith, Jeffery S.Journal:
Journal of the Academy of Marketing Science
DOI:
10.1007/s11747-019-00655-9
Date:
May, 2019
File:
PDF, 695 KB
2019