Digital or human touchpoints? Insights from consumer-facing...

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Information Technology & People 2019 / 06

Digital or human touchpoints? Insights from consumer-facing in-store services

Vannucci, Virginia, Pantano, Eleonora
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Language:
english
Journal:
Information Technology & People
DOI:
10.1108/ITP-02-2018-0113
Date:
June, 2019
File:
PDF, 223 KB
english, 2019
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