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Aligning organizational processes with mission: The case of service excellence
Crotts, John C., Dickson, Dundan R., Ford, Robert C.Volume:
19
Language:
english
Journal:
Academy of Management Perspectives
DOI:
10.5465/ame.2005.18733215
Date:
August, 2005
File:
PDF, 21.59 MB
english, 2005