Service quality measurement model integrating an extended SERVQUAL model and a hybrid decision support system
Ijadi Maghsoodi, Abteen, Saghaei, Abbas, Hafezalkotob, AshkanJournal:
European Research on Management and Business Economics
DOI:
10.1016/j.iedeen.2019.04.004
Date:
May, 2019
File:
PDF, 1.41 MB
2019