[IEEE 2019 42nd International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO) - Opatija, Croatia (2019.5.20-2019.5.24)] 2019 42nd International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO) - Development of a new improved model of ISO 20000 standard based on recommendations from ISO 27001 standard

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