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Service quality evaluation of a geriatric long-term care: A combination of SERVQUAL model and importance-performance analysis
Shieh, Jiunn-I, Huang, Kuan-Kai, Wu, Hsin-HungVolume:
22
Language:
english
Journal:
Journal of Statistics and Management Systems
DOI:
10.1080/09720510.2018.1555080
Date:
July, 2019
File:
PDF, 555 KB
english, 2019