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[IEEE 2019 IEEE 21st Conference on Business Informatics (CBI) - Moscow, Russia (2019.7.15-2019.7.17)] 2019 IEEE 21st Conference on Business Informatics (CBI) - Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation
Heuchert, MarkusYear:
2019
Language:
english
DOI:
10.1109/CBI.2019.00068
File:
PDF, 348 KB
english, 2019