Voicing out or switching away? A psychological climate...

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International Journal of Hospitality Management 2019 / 9

Voicing out or switching away? A psychological climate perspective on customers’ intentional responses to service failure

Li, Chang-Jun, Li, Fuli, Fan, Pan, Chen, Kai
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Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2019.102361
Date:
September, 2019
File:
PDF, 1.11 MB
2019
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