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Journal of Operations Management 2019 / 11

Impact of customers' digital banking adoption on hidden defection: A combined analytical–empirical approach

Son, Yoonseock, Kwon, Hyeokkoo Eric, Tayi, Giri K., Oh, Wonseok
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Language:
english
Journal:
Journal of Operations Management
DOI:
10.1002/joom.1066
Date:
November, 2019
File:
PDF, 1.46 MB
english, 2019
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