Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee
Bahadur, Waseem, Khan, Ali Nawaz, Ali, Ahsan, Usman, MuhammadLanguage:
english
Journal:
Journal of Relationship Marketing
DOI:
10.1080/15332667.2019.1688598
Date:
November, 2019
File:
PDF, 1.83 MB
english, 2019