Automated service quality and its behavioural consequences...

Management Science Letters 2012 / 07 Vol. 2; Iss. 4

Automated service quality and its behavioural consequences in CRM Environment: A structural equation modeling and causal loop diagramming approach

Baksi, Arup Kumar
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Volume:
2
Language:
english
Journal:
Management Science Letters
DOI:
10.5267/j.msl.2012.02.013
Date:
July, 2012
File:
PDF, 255 KB
english, 2012
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