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The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking
Sindwani, Rajiv, Goel, ManishaVolume:
8
Language:
english
Journal:
International Journal of E-Services and Mobile Applications
DOI:
10.4018/IJESMA.2016040104
Date:
April, 2016
File:
PDF, 1.46 MB
english, 2016