The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress
Blut, Markus, Heirati, Nima, Schoefer, KlausLanguage:
english
Journal:
Journal of Service Research
DOI:
10.1177/1094670519894643
Date:
December, 2019
File:
PDF, 395 KB
english, 2019