A Tool-Based Framework to Assess and Challenge the Responsiveness of Emergency Call Centers
Petitdemange, Eva, Fontanili, Franck, Lamine, Elyes, Lauras, Matthieu, Okongwu, UcheYear:
2019
Journal:
IEEE Transactions on Engineering Management
DOI:
10.1109/TEM.2019.2954013
File:
PDF, 4.96 MB
2019