Using Dramas as an Instructional Technique to Help Students...

Hospitality Research Journal 1990 / 05 Vol. 14; Iss. 2

Using Dramas as an Instructional Technique to Help Students Measure and Evaluate Service Quality

Smith, Don I., Umbreit, W. Terry
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Volume:
14
Journal:
Hospitality Research Journal
DOI:
10.1177/109634809001400254
Date:
May, 1990
File:
PDF, 518 KB
1990
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