How Patient Reactions to Hospital Care Attributes Affect...

How Patient Reactions to Hospital Care Attributes Affect the Evaluation of Overall Quality of Care, Willingness to Recommend, and Willingness to Return

Otani, Koichiro, Waterman, Brian, Faulkner, Kelly M., Boslaugh, Sarah, Dunagan, Claiborne W.
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Volume:
55
Journal:
Journal of Healthcare Management
DOI:
10.1097/00115514-201001000-00006
Date:
January, 2010
File:
PDF, 156 KB
2010
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