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[IEEE 2019 International Conference on Computer Science, Information Technology, and Electrical Engineering (ICOMITEE) - Jember, Indonesia (2019.10.16-2019.10.17)] 2019 International Conference on Computer Science, Information Technology, and Electrical Engineering (ICOMITEE) - Hybrid Lean SERVPERF-WebQual-IPA for Measuring IT Service Quality
Pinasthika, Stanislaus Jiwandana, Bukhori, Saiful, Prasetyo, BenyYear:
2019
DOI:
10.1109/ICOMITEE.2019.8921252
File:
PDF, 533 KB
2019