Company Response to Negative Online Reviews: The Effects of...

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Company Response to Negative Online Reviews: The Effects of Procedural Justice, Interactional Justice, and Social Presence

Olson, Eric D., Ro, Heejung
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Journal:
Cornell Hospitality Quarterly
DOI:
10.1177/1938965519892902
Date:
January, 2020
File:
PDF, 354 KB
2020
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