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Electronic Commerce Research and Applications 2020 / 1

A 2020 research commentary on the trust repair life cycle for “How to use apology and compensation to repair competence- versus integrity-based trust violations in e-commerce.”

Zhang, Xuehe, Jawad Malik, Muhammad, Cui, Yubao, Peng, Xiaobao
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Language:
english
Journal:
Electronic Commerce Research and Applications
DOI:
10.1016/j.elerap.2020.100945
Date:
January, 2020
File:
PDF, 365 KB
english, 2020
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