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Changing Customer Satisfaction before and after the Introduction of Compulsory Competitive Tendering (CCT) to a Sports Centre in Japan
MANO, Yoshiyuki, SHOJI, Hiroto, HONME, EmiVolume:
19
Year:
2009
Journal:
Journal of Japan Society of Sports Industry
DOI:
10.5997/sposun.19.223
File:
PDF, 756 KB
2009