Consumers Complain More Fiercely Through Small-Screen Devices: The Role of Spatial Crowding Perception
Zhou, Yuanyuan, Tian, Bin, Mo, Tingting, Fei, ZhuoyingJournal:
Journal of Service Research
DOI:
10.1177/1094670520904408
Date:
February, 2020
File:
PDF, 429 KB
2020