Letting go or getting back: How organization culture shapes...

Journal of Business Research 2020 / 04 Vol. 111

Letting go or getting back: How organization culture shapes frontline employee response to customer incivility

Balaji, M.S., Jiang, Yangyang, Singh, Gurbir, Jha, Subhash
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Volume:
111
Language:
english
Journal:
Journal of Business Research
DOI:
10.1016/j.jbusres.2020.02.007
Date:
April, 2020
File:
PDF, 989 KB
english, 2020
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