Highlighting Effort Versus Talent in Service Employee...

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Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses

Leung, Fine F., Kim, Sara, Tse, Caleb H.
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Journal:
Journal of Marketing
DOI:
10.1177/0022242920902722
Date:
February, 2020
File:
PDF, 419 KB
2020
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