![](/img/cover-not-exists.png)
Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution
Canciglieri Junior, Osiris, Zierhut, Ronaldo Trentin, Mattioda, Rosana Adami, Estorilio, Carla Cristina Amodio, Steiner, Maria Teresinha Arns, Neto, Pedro José Steiner, Guo, JunVolume:
6
Journal:
Cogent Engineering
DOI:
10.1080/23311916.2019.1702856
Date:
December, 2019
File:
PDF, 1.76 MB
2019