Interpersonal Strategies in E-Complaint Refusals: Textbook...

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Business and Professional Communication Quarterly 2020 / 02

Interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated Practice

Decock, Sofie, De Clerck, Bernard, Van Herck, Rebecca
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Journal:
Business and Professional Communication Quarterly
DOI:
10.1177/2329490620904952
Date:
February, 2020
File:
PDF, 148 KB
2020
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