The power of sophistication: How service design cues help in service failures
Terres, Mellina da Silva, Herter, Márcia Maurer, Costa Pinto, Diego, Mazzon, José A.Language:
english
Journal:
Journal of Consumer Behaviour
DOI:
10.1002/cb.1816
Date:
March, 2020
File:
PDF, 1.21 MB
english, 2020