Service Quality Expectations in the Fitness Center Context:...

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Services Marketing Quarterly 2020 / 03

Service Quality Expectations in the Fitness Center Context: A Validation of the Expectations Component of the SERVQUAL Scale in Greece

Peitzika, Eirini, Chatzi, Sofia, Kissa, Dimitra
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Language:
english
Journal:
Services Marketing Quarterly
DOI:
10.1080/15332969.2020.1742977
Date:
March, 2020
File:
PDF, 1.27 MB
english, 2020
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