Quality-driven profitability analysis in service operations

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Journal of the Operational Research Society 2020 / 04

Quality-driven profitability analysis in service operations

Park, Jaehun, Lee, Byung Kwon, Lim, Sungmook
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Journal:
Journal of the Operational Research Society
DOI:
10.1080/01605682.2020.1740624
Date:
April, 2020
File:
PDF, 1.80 MB
2020
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