A New Perspective of E-Trust in the Era of Social Media:...

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IEEE Transactions on Engineering Management 2020

A New Perspective of E-Trust in the Era of Social Media: Insights From Customer Satisfaction Data

Ramanathan, Usha, Williams, Nigel L., Zhang, Michael, Sa-nguanjin, Punyachalee, Garza-Reyes, Jose Arturo, Borges, Lilian Adriana
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Year:
2020
Journal:
IEEE Transactions on Engineering Management
DOI:
10.1109/TEM.2020.2985379
File:
PDF, 3.32 MB
2020
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