Guestsâ stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter?
Kalargyrou, Valentini, Trivellas, Panagiotis, Sigala, MariannaVolume:
25
Journal:
Asia Pacific Journal of Tourism Research
DOI:
10.1080/10941665.2020.1769697
Date:
July, 2020
File:
PDF, 1.83 MB
2020