![](/img/cover-not-exists.png)
A systematic review of the dark side of CRM: the need for a new research agenda
Nguyen, Bang, Jaber, Faten, Simkin, LyndonJournal:
Journal of Strategic Marketing
DOI:
10.1080/0965254X.2019.1642939
Date:
June, 2020
File:
PDF, 1.60 MB
2020