Blame and service recovery strategies in lateral exchange...

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  • Blame and service recovery strategies in lateral exchange...

Blame and service recovery strategies in lateral exchange markets

Ketron, Seth, Mai, Shirley
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Journal:
Journal of Strategic Marketing
DOI:
10.1080/0965254X.2019.1642935
Date:
June, 2020
File:
PDF, 1.51 MB
2020
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