Recipes for achieving customer loyalty: A qualitative...

Journal of Retailing and Consumer Services 2020 / 09 Vol. 56

Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience

Pekovic, Sanja, Rolland, Sylvie
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Volume:
56
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2020.102171
Date:
September, 2020
File:
PDF, 787 KB
2020
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