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Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance
Wang, Xingyu, Guchait, Priyanko, Pasamehmetoglu, AysinVolume:
89
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2020.102592
Date:
August, 2020
File:
PDF, 369 KB
2020