Anxiety and gratitude toward the organization:...

International Journal of Hospitality Management 2020 / 08 Vol. 89

Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance

Wang, Xingyu, Guchait, Priyanko, Pasamehmetoglu, Aysin
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Volume:
89
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2020.102592
Date:
August, 2020
File:
PDF, 369 KB
2020
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