Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio, Lopes, Rui J., Esmerado, Joaquim, Botelho, MiguelVolume:
56
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2020.102193
Date:
September, 2020
File:
PDF, 1.59 MB
2020