Anger, frustration, and helplessness after service failure:...

Journal of the Academy of Marketing Science 2010 / 10 Vol. 38; Iss. 5

Anger, frustration, and helplessness after service failure: coping strategies and effective informational support

Katja Gelbrich
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Volume:
38
Language:
english
Pages:
19
DOI:
10.1007/s11747-009-0169-6
Date:
October, 2010
File:
PDF, 355 KB
english, 2010
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