Research on satisfaction recovery from service failure due to attitude defect and unfair price: A dynamic and longitudinal evaluation model based on customer win-back management
Xiaofei Tang, Jianmin Jia, Tingrui Zhou, Hongjuan YinVolume:
4
Language:
english
Pages:
29
DOI:
10.1007/s11782-010-0103-2
Date:
September, 2010
File:
PDF, 561 KB
english, 2010