Twenty-seven years of service research: a literature review and research agenda
Furrer, Olivier, Yu Kerguignas, Jie, Delcourt, Cécile, Gremler, Dwayne D.Volume:
34
Journal:
Journal of Services Marketing
DOI:
10.1108/jsm-02-2019-0078
Date:
April, 2020
File:
PDF, 1.14 MB
2020