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The contribution of cultural intelligence to the interaction involvement and performance of call center agents in cross-cultural communication
Puyod, Jenette Villegas, Charoensukmongkol, PeerayuthVolume:
42
Journal:
Management Research Review
DOI:
10.1108/mrr-10-2018-0386
Date:
December, 2019
File:
PDF, 414 KB
2019