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Examining the relationship between e-service recovery quality and e-service recovery satisfaction moderated by perceived justice in the banking context
Mathew, Sonia, Jose, Ajay, G, Rejikumar, Chacko, Dony PeterVolume:
27
Journal:
Benchmarking: An International Journal
DOI:
10.1108/bij-07-2019-0323
Date:
August, 2020
File:
PDF, 711 KB
2020