Will the customers be happy? Identifying unsatisfied customers from service encounter data
Baier, Lucas, Kühl, Niklas, Schüritz, Ronny, Satzger, GerhardVolume:
ahead-of-p
Journal:
Journal of Service Management
DOI:
10.1108/josm-06-2019-0173
Date:
June, 2020
File:
PDF, 709 KB
2020