Development and validation of a measurement scale for the...

Journal of Service Management 2020 / 06 Vol. ahead-of-p; Iss. ahead-of-p

Development and validation of a measurement scale for the experience capability construct

Ponsignon, Frédéric, Smith, Jeffery S., Smart, Andi
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Volume:
ahead-of-p
Journal:
Journal of Service Management
DOI:
10.1108/josm-11-2019-0353
Date:
June, 2020
File:
PDF, 431 KB
2020
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